FAQ
Frequently asked questions
How is the price determined?+
We review your systems, the number of users and the support you require. We then send you a quote setting out the services and the related costs.
How quickly do you respond when there is a problem?+
Support hours and response times are set in the agreement, according to the importance of the systems and the service level you choose.
Can I request just one service?+
Yes. We can work together on a website, a network configuration, a server migration or a security assessment, without monthly maintenance.
Do you also work with small businesses?+
Yes. We adapt the service to the equipment, the way you work and your budget. We start by determining what you need and which work takes priority.
What happens if we end the engagement?+
We hand over the documentation, configurations and access that belong to you. The procedure and terms are set out at the start of the engagement.
Do you offer services outside Albania?+
Yes, for work that can be carried out remotely. Work requiring a physical presence is discussed according to your location and what coverage is possible.